Refund Policy
# Refund & Return Policy
At MyHomeCart.shop, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to help.
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## 1. Return Eligibility
- You can request a return within **7 days** of receiving your order.
- Product must be **unused, in original packaging, and in the same condition** that you received it.
- Certain items (personal care products, undergarments, hygiene items) are **non-returnable** due to safety reasons.
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## 2. Damaged / Wrong Product
- If you receive a **damaged, defective, or wrong product**, please contact us within **48 hours** of delivery with clear photos or video proof.
- Once verified, we will process a replacement or refund as per your preference.
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## 3. Refund Process
- Refunds will be issued to your **original payment method** (UPI, card, wallet, etc.) within **7–10 business days** after product inspection and approval.
- If the order was **Cash on Delivery (COD)**, we will refund to your bank account/UPI after collecting details from you.
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## 4. Non-Refundable Situations
- Wrong size or dislike of product (unless supplier accepts).
- Delays caused by courier, customs, or unforeseen events.
- If return request is made **after 7 days** of delivery.
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## 5. Cancellation Policy
- Orders can only be cancelled **before shipment**.
- Once shipped, cancellation is not possible.
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## 6. How to Request a Return
Please contact us at:
📩 Email: help.myhomecart@gmail.com
Provide:
- Order ID
- Product photos/video
- Reason for return
Our support team will guide you through the next steps.
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Thank you for shopping with **MyHomeCart.shop**.